Support Policy Page
Click2Buy Support Policy
At Click2Buy, we are committed to providing exceptional support to our valued users. Our support policy outlines the avenues through which users can seek assistance and the standards they can expect from our support team.
1. Support Channels:
In-App Chatting System with Sellers: Users can communicate directly with sellers through the in-app chatting system for assistance regarding products, orders, and any other related inquiries.
WhatsApp Chat with Admin: For queries that require immediate attention or personalized assistance, users can reach out to our support team via WhatsApp. Our admin team will be available to assist users promptly during business hours.
2. Support Availability:
In-App Chatting System with Sellers: Users can expect responses from sellers within 24 hours during business days. Responses may be delayed during weekends or public holidays.
WhatsApp Chat with Admin: Our support team is available via WhatsApp during business hours from [insert business hours]. Responses outside of these hours may be delayed until the next business day.
3. Support Scope:
Product Inquiries: Users can seek assistance regarding product details, specifications, availability, and any other related queries.
Order Assistance: Users can inquire about their order status, tracking information, delivery estimates, and any issues encountered during the ordering process.
Technical Support: Our support team can assist users with technical issues encountered while using the Click2Buy app or website, including troubleshooting, account-related issues, and navigation assistance.
4. Limitations:
Third-Party Services: While we facilitate communication with sellers and provide support through WhatsApp, we cannot guarantee the availability or response times of third-party sellers.
Non-Business Hours: Responses to inquiries made outside of business hours may be delayed until the next business day.
5. Feedback and Escalation:
We welcome feedback from our users to continually improve our support services. Users can escalate unresolved issues or provide feedback on their support experience by contacting our customer service email at click2buy@gmail.com or through the in-app feedback feature.
6. Policy Updates:
Click2Buy reserves the right to update this support policy as needed to adapt to changing circumstances or improve the support experience for our users. Any updates to the policy will be communicated to users through the app, website, or other appropriate channels.
By utilizing our support services, users agree to abide by the terms outlined in this support policy.
Last Updated: 31-03-2024
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