Return Policy Page
Returns Policy
At Click2Buy, we strive to ensure your complete satisfaction with every purchase. If you receive a damaged, defective, incorrect, or incomplete product, we're here to help. Please review our returns policy below:
1. Return Process:
- If your product is damaged, defective, incorrect, or incomplete upon delivery, please raise a return request through the Click2Buy app or website within 3 days of delivery.
2. Valid Reasons for Return:
You may request a return for the following reasons:
- Damaged or Defective Product: If the delivered product is physically damaged or broken, or if it is defective (e.g., unable to switch on).
- Incomplete Product: If the delivered product is missing items and/or accessories, rendering it incomplete.
- Incorrect Product: If the delivered product is the wrong item, size, color, or if it is a counterfeit/fake item or expired.
- Misrepresentation: If the delivered product does not match the description or picture provided on our platform (i.e., product not as advertised).
- Size Incompatibility: If the delivered product does not fit as expected (i.e., size is unsuitable).
3. Return Conditions:
- The product must be unused, unworn, and in its original packaging with all tags intact.
- Proof of purchase, such as the order confirmation or receipt, must be provided.
- Products eligible for return must be in a resalable condition.
4. Return Process:
- Once your return request is received and validated, our team will provide instructions on how to return the product.
- The product must be returned within the specified timeframe provided by our support team.
- Refunds or replacements will be processed upon receipt and inspection of the returned product.
5. Refund Options:
- Depending on the circumstances, you may be eligible for a refund, replacement, or store credit.
- Refunds will be issued to the original payment method used for the purchase.
6. Contact Us:
If you have any questions or concerns regarding our returns policy or need assistance with a return request, please contact our customer support team through the Click2Buy app or website.
7. Policy Updates:
Click2Buy reserves the right to update this returns policy as necessary to ensure fairness and transparency in our dealings with customers. Any changes to the policy will be communicated through our platform.
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